icon
search iconuser iconfavori iconbasket icon

Welcome to our customer care service! We appreciate your choice handmade jewellery by Ori. If you have any questions or needs, feel free to reach out to us:

Email: Write to us at ori.gems@hotmail.com and we aim to respond within 24 hours.

Return Conditions:

  • Return Period: Please inspect the item upon receipt. Returns are accepted within 30 days from the date of purchase only in case of defects or manufacturing flaws.
  • Item Condition: Returns are only accepted if the item has manufacturing defects or clear flaws. The item must be returned in its original condition, including original packaging and tags.
  • Refund Process: After inspection and confirmation of the defect, we will initiate a refund to your account.

Return Procedure:

  • Contact our customer support with photos of the defect and your order number.
  • Receive instructions for returning the defective item.
  • Ship the item following the provided instructions.
  • After receiving and inspecting the item, we will process the refund.

Thank you for your understanding. We hope our products bring you joy, and we are here to assist you with any concerns!